On the Account Overview page of the SendGrid website, you can find your  SendGrid account reputation. This reputation is a indicator of how we view your email sending practices.

How is Reputation Computed?

The SendGrid account reputation is computed based on a number of factors including:

• Total number of requests you've made to SendGrid (i.e. emails you've sent)
• How many bounces you've received
• How many spam reports you've received
• How many unsubscribes you've received
• How many invalid emails you've sent

SendGrid's Reputation Policy:

We regularly monitor our customers' account reputation for abuse and undesirable sending practices. Our general guidelines for account reputation take into account the following reputation thresholds:

• Reputation above 80%: Congratulations, you have a good sending reputation and there are no issues at this time.
• Reputation between 70% and 80%: This is considered a poor reputation and actions should be taken immediately to identify and fix problems with your sending practices.
• Reputation below 70%: Accounts with reputations below 70% will be subject to immediate suspension or termination.