SendGrid bills every account on a month-to-month basis at the beginning of each month. Towards the beginning of the month you are billed in full for your current package, any overages or usage charges incurred during the previous month, and any Newsletter usage charges incurred during the previous month. Credits do not "rollover", any unused credits from the previous month are lost. For any Billing-related questions or concerns, please contact the SendGrid Billing Team directly by emailing email@example.com.
Please note that all accounts are on an automatic-renewal plan, and we do not currently accept Paypal or wire transfer, only Credit or Check cards (that do not require a PIN).
Because of the way our invoicing runs, it's possible to receive an Outstanding Invoice email, or to see an outstanding invoice if you check your system in the middle of our bill run. Please wait 8-12 hours before contacting us regarding this. Within that time, you should receive a Paid Invoice or Payment Processed message. Accounts with outstanding balances over 7 days old may be suspended due to nonpayment.
If you receive a Payment Failed message, you can update your credit card information by following the SendGrid Billing Information link. Here, you can update the expiration date on an existing card or enter a new card. Also, if you now have sufficient funds on your current card, you can initiate a re-process by re-selecting the current payment method. We have more documentation on updating your card.