Knowledge Base/Articles/SendGrid Status

19 Feb - Newsletter Statistics Delay

Jacob Lee
posted this on Feb 19 10:36

19 Feb 10:35 MT - Newsletters Statistics are not populating until as much as 2 hours after the send is completed. All sending is operating normally. We're investigating, and will update as soon as possible. - Jacob

19 Feb 12:25 MT - This issue is ongoing, and we're still investigating. As before, all sending is operating normally, this is strictly an issue of statistics reporting. - Jacob

19 Feb 14:52 MT - We've identified the issue, and are working on a fix. At this time it appears that the statistics for affected newsletters will not be available. Please contact Support if you'd like these events pulled for you. Please provide your account username & the name of the Newsletter(s) in question. - Jacob

19 Feb 16:16 MT - This issue has been resolved. As stated, statistics for affected newsletters will not be available, but you can contact support to generate this information from our raw server logs. This issue began at 05:43 MT, and was resolved at 15:55 MT. - Jacob

 
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