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On average, our provisioning team will review all new accounts within one to two hours of signing up. If it has been longer than two hours then please make sure that you have responded to the confirmation email following the initial signup. In the event that our provisioning team has questions about any piece of the submitted information, they will send a message to the email address on file. Replying to these questions will keep the provisioning process for your account moving forward.
What do I do if my account provisioning was declined?
Username/password authentication - this is the same set of credentials that you use to sign in to your account. SMTP host - specify smtp.sendgrid.net as your outbound relay point.
Port configuration - we accept unencrypted and TLS connections on ports 25, 587, and 2525. SSL encryption is available on port 465, however this generally requires some additional network adjustments.
For more resources please check out our integration documentation.
Check out this article for a visual guide.
More information on SendGrid's subscription process.
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