The most common issue we see with uploading contacts via CSV file is an error with the content of the file. We frequently see values in files separated by a semicolon ; - rather than the correct comma ,. Even in files with proper formatting (CSV), the software used to create the file or different regional/language options, could produce a file with values separated by semicolons.
If your CSV file doesn't upload as anticipated, we recommend checking the file in a text editor to make sure it's not using semicolons for separating values.
- Open with your preferred text editor.
- Use the Find and Replace option to search for
;. - Replace all semicolons with
,. - Save the file as a .csv.