Troubleshooting 'Verified Sender Identity' Error

Issue

The from address does not match a verified Sender Identity. Mail cannot be sent until this error is resolved. Visit https://sendgrid.com/docs/for-developers/sending-email/sender-identity/ to see the Sender Identity requirements

 

Product

Email

Cause

These errors occur when attempting to send from an email address that is not a Verified Sender address. All mail sent through your account must contain a Verified Sender, or a sender using an Authenticated Domain, in the 'From' field. 

What is a Verified Sender Identity?

A Sender Identity represents your “From” email address—the address your recipients will see as the sender of your emails. To ensure our customers maintain the best possible sender reputations and to uphold legitimate sending behavior, we require customers to verify their Sender Identities through their account they are sending from. Verified Sender Identity is required for all Twilio SendGrid accounts in order to send emails.

You can verify one or more Sender Identities using either Domain Authentication or Single Sender Verification.

Single Sender Verification:

Single Sender Verification is a fast way to verify your Sender Identity when you don’t have access to the DNS settings for your domain. Single Sender Verification does not provide the same authentication records as authenticating your domain that are necessary for good deliverability. Due to this, setting up Single Sender Verification is recommended for testing purposes, but not necessarily for production mail send.

We have more information on how to set up Single Sender Verification here.

 

Domain Authentication:

Domain Authentication is our recommended form of verification. When a domain is authenticated in your SendGrid account, it allows us to authenticate your emails with SPF and DKIM, two important security features that Inbox Service Providers look for when evaluating emails for delivery. Any sender address that uses an authenticated domain will automatically be considered a verified sender. If access to DNS records is a barrier for you, you can always start with Single Sender Verification and return to Domain Authentication once you obtain DNS access.

We have more information on how to set up Domain Authentication here. 

 

Resolution

Once a Verified Sender Identity is created for the 'From' address used for mail send in your account using one of the above methods, the errors related to Sender Identity should be resolved. This allows you to send emails through your Twilio SendGrid account without encountering the verification error.

Summary of Steps to Resolve the Error:

1. Decide on Verification Method:

• Single Sender Verification:
  • Use if you don’t have access to your domain’s DNS settings.
  • Quick setup, ideal for testing purposes.
  • Not recommended for production due to limited authentication features.
• Domain Authentication:
  • Use if you have access to your domain’s DNS settings.
  • Provides better security with SPF and DKIM authentication.
  • Recommended for production environments for improved deliverability.

2. Follow the Set-Up Guide:

•  For Single Sender Verification: Follow the instructions here: Single Sender Verification Guide
• For Domain Authentication: Follow the instructions here: Domain Authentication Guide

3. Verify Your Sender Identity:

•  Complete the verification process by following the steps outlined in the chosen guide.
• Ensure that your sender email address or domain is properly verified according to the selected method.