Question
Can SendGrid support contact the major recipient service providers(Gmail, Yahoo, Microsoft) and request more details about deliverability issues?
Product
Twilio SendGrid (Email)
Answer
At Twilio SendGrid, we are committed to providing exceptional support to ensure your email deliverability is optimized. Our support team is equipped to address your general inquiries about delivery practices and can analyze your recent sending activity to help you understand how recipient servers are handling your emails. While we can assist with all aspects related to your SendGrid account, our support team does not have direct contacts with major recipient service providers such as Gmail, Yahoo, or Microsoft.
However, we offer an advanced level of support through our Expert Services team. This team comprises seasoned delivery consultants who possess extensive industry connections and expertise. They can provide deeper insights and work directly with recipient service providers to gather more detailed information about any deliverability issues you may be experiencing. Engaging with our Expert Services team is a premium offering and involves an additional cost, but it can be invaluable for businesses seeking to enhance their email strategy and resolve complex deliverability challenges. For more information about our current packages you can visit https://sendgrid.com/en-us/solutions/expert-services/deliverability-help
By leveraging the knowledge and connections of our Expert Services team, you can gain a competitive edge in navigating the ever-evolving landscape of email deliverability. Whether it's understanding intricate policies like DMARC, SPF, and DKIM, or addressing specific challenges with inbox placement, our experts are here to support your success.
Additional Information
1. If you have a plan with dedicated IPs, you can contact these major providers as follows:
- Google: https://support.google.com/mail/contact/gmail_bulk_sender_escalation
- Microsoft: https://olcsupport.office.com (a Microsoft email is required)
- Yahoo/AOL: https://senders.yahooinc.com/contact/#sender-support-request
- iCloud: Follow the steps of the section "If you still need help" at https://support.apple.com/en-us/102322
2. If you have a plan that uses Shared IP Pools, please contact our Support team.