Question
Can SendGrid support contact the major recipient service providers(Gmail, Yahoo, Microsoft) and request more details about deliverability issues?
Product
Twilio SendGrid (Email)
Answer
At Twilio SendGrid, we are dedicated to providing outstanding support to optimize your email deliverability. Our support team is well-equipped to handle general inquiries about delivery practices and can analyze your recent sending activity to help you understand how recipient servers are processing your emails. While we can assist with all aspects related to your SendGrid account, please note that our support team does not have direct contact with major recipient service providers such as Gmail, Yahoo, or Microsoft.
For businesses seeking advanced support, we offer our Expert Services team. This team consists of experienced delivery consultants with extensive industry connections and expertise. They can provide deeper insights and work directly with recipient service providers to gather more detailed information about any deliverability issues you may be experiencing. Engaging with our Expert Services team is a premium offering and involves an additional cost, but it can be invaluable for businesses aiming to enhance their email strategy and resolve complex deliverability challenges. For more information about our current packages, you can visit https://sendgrid.com/en-us/solutions/expert-services/deliverability-help
By leveraging the knowledge and connections of our Expert Services team, you can gain a competitive edge in navigating the ever-evolving landscape of email deliverability. Whether it's understanding intricate policies like DMARC, SPF, and DKIM, or addressing specific challenges with inbox placement, our experts are here to support your success.
Additional Information
1. If you have a plan with dedicated IPs, you can contact these major providers as follows:
- Google: https://support.google.com/mail/contact/gmail_bulk_sender_escalation
- Microsoft: https://olcsupport.office.com (a Microsoft email is required)
- Yahoo/AOL: https://senders.yahooinc.com/contact/#sender-support-request
- iCloud: Follow the steps of the section "If you still need help" at https://support.apple.com/en-us/102322
2. If you have a plan that uses Shared IP Pools, please contact our Support team.