Issue
There is a possibility that your recurring billing is not available on your account. Please check with us more information about this behavior.
Product
Twilio SendGrid Email
Procedure
SendGrid account doesn't process monthly payments automatically. UI shows "Recurring billing is disabled for your account. Please make a one-time payment" under Billing tab in Account Details.
This auto-payment or manual payment via link is defined by two properties under your Account Details:
- Billing address "Billing" tab
- Company address under the "Account" tab
The recurring payment will be disabled in case these tabs have India-based address set as per local requirements. Often customers use foreign credit cards to pay for an account while having India set as a country of residence. This prevents them from getting recurring payments enabled.
Switching account to auto-payment
If customer uses non-Indian credit card to pay for the subscription BST can set recurring payments under the account. To do so, please ensure that customer updated Company address with non-Indian data. This could be their main office / headquarter address etc. Then follow these steps:
- update Billing and Payment Info in Zuora by ticking Auto Pay
- change Billing Batch from Batch23 to any between 10-19
- change Communication Profile from LV One-Time Payment to LV Direct Auto Pay
Afterwards, advise customer to update their addresses in the UI. Once it's done, an auto-payment should be fully implemented automatically. Please make sure that the correct address is updated to avoid the system to disable auto-payment in the future.