SendGrid account doesn't process monthly payments automatically. UI shows "Recurring billing is disabled for your account. Please make a one-time payment" under Billing tab in Account Details.
This auto-payment or manual payment via link is defined by two properties under your Account Details:
- Billing address "Billing" tab
- Company address under the "Account" tab
The recurring payment will be disabled in case these tabs have India-based address set as per local requirements. Often customers use foreign credit cards to pay for an account while having India set as a country of residence. This prevents them from getting recurring payments enabled.
Switching account to auto-payment
If customer uses non-Indian credit card to pay for the subscription BST can set recurring payments under the account. To do so, please ensure that customer updated Company address with non-Indian data. This could be their main office / headquarter address etc. Then follow these steps:
- update Billing and Payment Info in Zuora by ticking Auto Pay
- change Billing Batch from Batch23 to any between 10-19
- change Communication Profile from LV One-Time Payment to LV Direct Auto Pay
Afterwards, advise customer to update their addresses in the UI. Once it's done, an auto-payment should be fully implemented automatically. Please make sure that the correct address is updated to avoid the system to disable auto-payment in the future.