Question
Why the Activity Feed is not available for EU-based accounts?
Product
Twilio SendGrid (Email API)
Answer
Although we have Data Residency for EU Regional Subusers, allowing us to store recipient PII data on behalf of our customers, data may still be processed outside the EU in the form of support accessing data.
Since the Email Activity Feed includes PII data, which can be processed and/or accessed outside the EU, Twilio has chosen to not display that information through our Activity Feed, for compliance purposes.
Additional Information
- Since the issue is mostly related to storing PII data, the current workaround is setting up an Event Webhook on your account. That way, we will be able to send all the information related to Delivery and Engagement events to an endpoint of your choice, where you can store that data in accordance with GDPR regulations.
- Other features that are unavailable for EU based subusers are: Email Validation, Marketing, Marketing Legacy, and Geographical Stats (found within Stats.