Requesting a Refund for a Twilio SendGrid Subscription

To request a refund for a Twilio SendGrid subscription, you must ensure you meet the following criteria:

  1. No Usage in the Current Calendar Month: Your account must not have any usage in the current calendar month.
  2. No Overages and No Contacts Stored in Marketing Campaigns: There should be no overages and no contacts stored in the Marketing Campaigns.

Important Points to Note:

  • Twilio SendGrid subscriptions operate on a monthly subscription model, not on direct usage.
  • Refunds will not be issued if you have used your account in the same calendar month as your refund request.
  • If you don't meet the refund criteria, it's advisable to cancel your account to avoid future charges.
  • Refunds are only applicable to the current subscription charge, not for any overage or contact storage charges from previous months.
  • Customers are responsible for managing their account credit limits and contact storage.


Steps to Request a Refund:

  1. Verify Criteria: Make sure there is no usage on your account for the current month and no overages or stored contacts.
  2. Contact Support: Either respond directly to the invoice email you received, or submit a ticket through to start the refund discussion.

By following these steps and ensuring you meet the necessary conditions, you can proceed with your refund request.



No Refund if Chargeback Requested: If you have already requested a chargeback through your card issuer or financial institution, Twilio SendGrid will not honor a refund request. This is to prevent a double debit situation.

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