Objective
To request a refund for a Twilio SendGrid subscription, you must ensure you meet the following criteria:
- No Usage in the Current Calendar Month: Your account must not have any usage in the current calendar month.
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No Overages and No Contacts Stored in Marketing Campaigns: There should be no overages and no contacts stored in the Marketing Campaigns.
Procedure
Important Points to Note
- Twilio SendGrid subscriptions operate on a monthly subscription model, not on direct usage.
- Refunds will not be issued if you have used your account in the same calendar month as your refund request.
- If you don't meet the refund criteria, it's advisable to cancel your account to avoid future charges.
- Refunds are only applicable to the current subscription charge, not for any overage or contact storage charges from previous months.
- Customers are responsible for managing their account credit limits and contact storage.
Steps to Request a Refund
- Verify Criteria: Make sure there is no usage on your account for the current month and no overages or stored contacts.
- Contact Support: Either respond directly to the invoice email you received, or submit a ticket through support.sendgrid.com to start the refund discussion.
By following these steps and ensuring you meet the necessary conditions, you can proceed with your refund request.
Chargebacks
No Refund if Chargeback Requested: If you have already requested a chargeback through your card issuer or financial institution, Twilio SendGrid will not honor a refund request. This is to prevent a double debit situation.