Objective
SendGrid works hard to keep our email stream clean. Despite our best efforts, spam does occasionally leak through our defenses.
Product
Email
Procedure
If you discover spam that was sent by a SendGrid customer, please report it to our team by sending it to abuse@sendgrid.com.
Our agents will be able to process your spam sample more quickly if you provide us with the full email headers of the offending message. For example:
1 | Return-Path: <bounces+5555-7602-redacted-info> |
2 | Received: from o19315237198.static.reverse.sendgrid.net ([198.37.152.193]) |
3 | by mx.google.com with SMTP id h32si6350258yhq.262.2013.06.19.10.09.37 |
4 | for <redacted-info>; |
5 | Wed, 19 Jun 2013 10:09:38 -0700 (PDT) |
6 | Received-SPF: pass (google.com: domain of bounces+5555-7602-redacted-info designates 198.37.152.193 |
7 | Authentication-Results: mx.google.com; |
8 | spf=pass (google.com: domain of bounces+5555-7602-redacted-info designates 198.37.152.193 as permitted sender) smtp.mail=bounces+5555-7602-redacted-info; |
9 | dkim=pass header.i=@sendgrid.info; |
10 | dmarc=fail (p=NONE dis=NONE) d=sendgrid.com |
11 | DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=sendgrid.info; h= |
12 | content-type:mime-version:from:to:subject; s=smtpapi; bh=0JsqI8q |
13 | Mqy214cG/ibm1LGdnlWc=; b=hh+6VeaOVoUzbR0WhUBFmyplLS0yjgyI4sEr8W+ |
14 | KxtWt0QEDNQ9ZhkgMZ5z8jItkTlUOdMVLZJbivHVcKEO6hYJpDRXMD1p9+fpflI2 |
15 | mWjBrSu1UWsewrjH1HKH0RK0jIjUk4Yg1ZNOSlLUJWucMowj1JTQcs1sC8FbQg6t |
16 | 7Kdo= |
17 | Received: by 10.8.49.86 with SMTP id mf9.22328.51C1E5CDF |
18 | Wed, 19 Jun 2013 17:09:33 +0000 (UTC) |
19 | Received: from NzI3MDQ (174.37.77.208-static.reverse.softlayer.com [174.37.77.208]) |
20 | by mi22.sendgrid.net (SG) with HTTP id 13f5d69ac61.41fe.2cc1d0b |
21 | for <redacted-info>; Wed, 19 Jun 2013 12:09:33 -0500 (CST) |
22 | Content-Type: multipart/alternative; |
23 | boundary="===============8730907547464832727==" |
24 | MIME-Version: 1.0 |
25 | From: redacted-address |
26 | To: redacted-address |
27 | Subject: A Test From SendGrid |
28 | Message-ID: <1371661773.974270694268263@mf9.sendgrid.net> |
29 | Date: Wed, 19 Jun 2013 17:09:33 +0000 (UTC) |
30 |
X-SG-EID: P3IPuU2e1Ijn5xEegYUQ/EOVPAc2XuBXgEDxC1zXr2NHDvtxAjK7UadeP2x9oNULVCX5UwAe0a7/Hhjwx/lkxNf0P79CpXIWThuSekKIZILRwA4MqaI1BH9qIrHU+qCS |
31 | X-SendGrid-Contentd-ID: {"test_id":"1371661776"} |