How to Report Spam Sent by a SendGrid Customer

Objective

SendGrid works hard to keep our email stream clean. Despite our best efforts, spam does occasionally leak through our defenses.

Product

Email 

Procedure

If you discover spam that was sent by a SendGrid customer, please report it to our team by sending it to abuse@sendgrid.com.

Our agents will be able to process your spam sample more quickly if you provide us with the full email headers of the offending message. For example:

1 Return-Path: <bounces+5555-7602-redacted-info>
2 Received: from o19315237198.static.reverse.sendgrid.net ([198.37.152.193])
3 by mx.google.com with SMTP id h32si6350258yhq.262.2013.06.19.10.09.37
4 for <redacted-info>;
5 Wed, 19 Jun 2013 10:09:38 -0700 (PDT)
6 Received-SPF: pass (google.com: domain of bounces+5555-7602-redacted-info designates 198.37.152.193
7 Authentication-Results: mx.google.com;
8 spf=pass (google.com: domain of bounces+5555-7602-redacted-info designates 198.37.152.193 as permitted sender) smtp.mail=bounces+5555-7602-redacted-info;
9 dkim=pass header.i=@sendgrid.info;
10 dmarc=fail (p=NONE dis=NONE) d=sendgrid.com
11 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=sendgrid.info; h=
12 content-type:mime-version:from:to:subject; s=smtpapi; bh=0JsqI8q
13 Mqy214cG/ibm1LGdnlWc=; b=hh+6VeaOVoUzbR0WhUBFmyplLS0yjgyI4sEr8W+
14 KxtWt0QEDNQ9ZhkgMZ5z8jItkTlUOdMVLZJbivHVcKEO6hYJpDRXMD1p9+fpflI2
15 mWjBrSu1UWsewrjH1HKH0RK0jIjUk4Yg1ZNOSlLUJWucMowj1JTQcs1sC8FbQg6t
16 7Kdo=
17 Received: by 10.8.49.86 with SMTP id mf9.22328.51C1E5CDF
18 Wed, 19 Jun 2013 17:09:33 +0000 (UTC)
19 Received: from NzI3MDQ (174.37.77.208-static.reverse.softlayer.com [174.37.77.208])
20 by mi22.sendgrid.net (SG) with HTTP id 13f5d69ac61.41fe.2cc1d0b
21 for <redacted-info>; Wed, 19 Jun 2013 12:09:33 -0500 (CST)
22 Content-Type: multipart/alternative;
23 boundary="===============8730907547464832727=="
24 MIME-Version: 1.0
25 From: redacted-address
26 To: redacted-address
27 Subject: A Test From SendGrid
28 Message-ID: <1371661773.974270694268263@mf9.sendgrid.net>
29 Date: Wed, 19 Jun 2013 17:09:33 +0000 (UTC)
30

X-SG-EID: P3IPuU2e1Ijn5xEegYUQ/EOVPAc2XuBXgEDxC1zXr2NHDvtxAjK7UadeP2x9oNULVCX5UwAe0a7/Hhjwx/lkxNf0P79CpXIWThuSekKIZILRwA4MqaI1BH9qIrHU+qCS

31 X-SendGrid-Contentd-ID: {"test_id":"1371661776"}

 

 

Have more questions? Submit a request