Overview
We realize that payment with a credit card is not always the most convenient option for Twilio SendGrid's higher volume customers. An alternative method for consuming Twilio SendGrid services is to set up billing by invoice. Invoiced customers are emailed a monthly invoice at the beginning of the month for their plan subscription and overages incurred in the previous month, with net payment terms to pay the invoiced amount. This guide explains how Twilio SendGrid customers can request invoiced billing.
Frequently Asked Questions
Who Is Eligible for Invoiced Billing?
We provide invoicing for customers with a minimum committed contractual spend of at least $12k/year. Interested customers should reach out to our Billing Support Team.
Can I receive invoices without setting up billing by invoice?
Every customer, including credit card paying customers, can receive and view Twilio SendGrid invoices.
- Credit card paying customers are provided invoices too. The payment method is due upon receipt and can be manually paid or set up an automatic recurring payment method.
- Invoiced customers are billed via the invoice, and are required to pay the invoiced amount based on their net payment terms.
Twilio SendGrid Invoices can be retrieved at any time from the Billing page in the Console. For full details, see How to read your invoice.
What is the process and how long will it take to activate billing by invoice?
Activating billing by invoice is a multi-step process and takes between 2 to 5 weeks.
To elaborate more on the process, every customer request goes through the following:
- A sales conversation to work through the correct pricing structure for your usage.
- A credit check process where we might ask you for additional information.
- Switching your Twilio SendGrid billing setting on the backend to allow postpaid invoices.
Credit checks may require the below information:
- Legal company name
- Primary Account UID
- Accounting Contact Full Name
- Accounting Contact email
- Accounting Contact Phone #
- Dun & Bradstreet (DUNS) number
- Information on investor/private funding
- Financial Statements showing cash assets
- Service Address
Notice: this is not an exhaustive list; you may be asked for more or less information in order to perform the credit check.