Twilio SendGrid has three different billing states during a month this article will have an overview of the different billing states and what they mean for your account.
Account Warning States
If your account payments aren’t up-to-date, you may see one of the following warning states displayed in your account.
Billing warned
“You have unpaid invoices. Please update your payment details or retry your payment.”
This warns you that your service may be interrupted unless you settle any outstanding balance on your account. This warning may occur if the card on file for your account gets declined when we attempt to process your payment on the first of the month.
To update your account, please update your credit card on file by logging into the Twilio SendGrid app and going to the Billing tab on your Account Details page. Update your card information and then click Save. Once you update the card on file, the payment processes automatically, and your account is unfrozen.
Billing Frozen
If you find your account is suddenly unable to send mail within the first week of the month, your account could be in a billing frozen state. This frozen state occurs when we attempt to process your payment on the first day of the month, but the card on file for your account gets declined.
To reactivate your account, please update your credit card on file by logging into the Twilio SendGrid UI and going to the Billing tab on your Account Details page. Update your card information and then click Save. Once you update the card on file, the payment processes automatically, and your account is unfrozen.
Billing Terminated
If you find your account is billing terminated during the last week of the month, please reach out to support as you will not be able to reactivate your account from the console. This termination state occurs when we attempt to process your payment on the various days of the month, but the card on file for your account gets declined. This happens only post the billing frozen state and during the last week.
To reactivate your account, please reach out to support by logging into the Twilio SendGrid UI and creating a ticket. Support will review the case and let you know if it can be reactivated or not.
Please note that if the previous invoice had overages and was not paid, support will create a one time charge invoice which needs to be paid for the account to be reactivated. We can waive off the subscription fees of the unpaid invoices, but not the overages fees of the particular unpaid invoices. This is only for the most recent invoice and not for all the overages incurred from the account start date.
Accounts which have been terminated for more than 6 months will not be reactivated. Please create a new Twilio SendGrid account.
When an account is billing warned or billing frozen, the admin of the account will be notified of the payment decline.
Thank you!