How to reset your Twilio SendGrid password

Objective

This guide covers Twilio SendGrid account password reset process and troubleshooting tips.

Please note that for Teammates created after April 4, 2024, the process is a bit different. If you are a Twilio SendGrid teammate created after the above date, please review the second portion of this document. 

 

 

Product

Twilio SendGrid (Email)

Procedure

1. Go to the Twilio SendGrid Password Reset page.
2. Enter your Twilio SendGrid username (note: make sure there are no whitespaces before or after), and then click Submit.
3. An email with password reset instructions will be sent to the email address on file for this username. Follow the instructions in the email to reset your password.
4. The username will be mentioned in the greetings section of the email. For an example: Hello (username).
   
   

If you don’t receive the password reset email:

• Ensure that you are checking the mailbox of the correct email address that is associated with the username of the Twilio SendGrid account you entered in the Reset Password page.
• Check the spam or junk folder(s) to make sure the email wasn’t routed there by mistake. If you find a Twilio SendGrid email here, be sure to mark it as "not spam".
• If your username is not your email address and you have forgotten it, please contact Support for assistance.
• If the link is expired, you can regenerate the password reset email by providing your username.

Teammates Created After April 4, 2024

Teammates creates after April 4, 2024 log in using the Twilio console. The process is a bit different for these teammates. 

Procedure

1. Navigate to the SendGrid login page.

2. Enter the email address that you use to login

3. You'll notice redirection to a Twilio login page. 

4. Click Forgot Password 

5. Enter the same email address entered in step 2. 

6. Click "Continue".

7. Check inbox for link to reset your password. 

 

Additional Information 

If the above process doesn't work, and you don't get any password reset email, it is possible that yours is an SSO teammate account. If that is the case, please check with the primary administrator of the account if that is the case, and log in through the IdP used by your organization.