Account Under Review

Have you received a warning, suspension, deactivation, or ban notice from SendGrid? Twilio SendGrid regularly reviews accounts with apparent abnormal activity, and may notify users if we have concerns. This guide explains the different statuses, and what they mean for your account.

Notice: For the quickest possible resolution, please respond directly to the notification sent to your email address. This response will go directly to our account team who can help resolve your issues. The standard Twilio SendGrid support team is unable to reactivate a warned, suspended, deactivated or banned account.

Stages of review

Once your account is under review, Twilio SendGrid sends a notification to the address associated with your account indicating that it is in one of the following states:

Review state Description Can send email? Billing continues?
Warned Account maintains most functionality, but is unable to access the Email Address validation API endpoint. The account may be suspended if a response to the notification is not received. Yes Yes
Suspended New mail requests are queued for up to 72 hours, automatically expiring after that time if the account is not reactivated. Previously delivered mail is still functional, including tracking and redirects. No Yes
Deactivated Any queued undelivered mail is deleted, and previously delivered mail tracking and redirects are disabled. Deactivated sub-users are not accessible via the log in as method, but they can still log in directly. No Yes
Reactivation All account functionality has returned, and any queued email will begin processing for delivery. Yes Yes
Banned Account is completely inaccessible for all users and sub-users. No email requests accepted, and dedicated IPs are unassigned. No No
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