Question
Why is my default link branding not appearing in my emails despite the corresponding domain being authenticated, and instead, a different link branding is being used?
Product
Twilio SendGrid (Email)
Answer
When you set a link branding as default in SendGrid, it is used only if there is no matching link branding for any other domain on your account.
For example: Let's say you authenticated domain1.com and domain2.com, and created link brandings url1.domain1.com and email.domain1.com, where url1.domain1.com was created first and email.domain1.com was marked as default. The resulting behavior would be the following:
- If you send an email from support@domain1.com, the link branding used will be url1.domain1.com because that is the oldest one.
- If you send an email from support@domain2.com, the link branding used will be email.domain1.com because there is no matching link branding for domain2.com.
If you have multiple link brandings with the same domain, the system might not use the default one as expected. To ensure that your desired link branding is used, you should remove any other link brandings that might conflict with the default one.
Additional Information
Removing Unwanted Link Branding: To prevent confusion and ensure the correct link branding is used, you can delete the unwanted link branding entry. Navigate to your SendGrid account, go to Settings > Sender Authentication > Link Branding, click the link branding that you do not want to use, and then, the Delete button.
To learn more about Link Branding, you can refer to How to set up link branding