Why the alternate emails for some contacts keep disappearing?

Question

Why when I upload a contact with an alternate email, said alternate is not display, and why if I manually enter it, it disappears after re-loading the contact info?

 

Product

Twilio SendGrid (Email API and Marketing Campaigns)

 

Answer

The reason is that the alternate already appears as a primary email for another contact. Our system is designed to prevent duplication, so the alternate email is automatically removed during the processing of a CSV file, or right after you have clicked the "Save" button when manually entering that information within the UI. 

 

Additional Information 

For more information on how to Create and Manage Contacts, you can refer to this support article. 

Have more questions? Submit a request