'Stream Timeout' error after SSL Click Tracking has been enabled

 

Issue

After enabling SSL Click tracking on the account, branded links fail randomly with the error 'Stream Timeout'

 

Product

Twilio SendGrid (Email API and/or Marketing Campaigns)

 

Cause

DNS caching issues that were not detected during the SSL Click tracking enablement process

 

Resolution

Please make sure your CDN/Proxy points to http://sendgrid.net instead of https://sendgrid.net as mentioned at SSL troubleshooting: How to deal with 'Wrong Link' error

 

Additional Information 

If you need further assistance, feel free to contact our Support Team at https://support.sendgrid.com

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