Objective
This guide walks you through the process of cancelling/downgrading your SendGrid paid subscription. To permanently delete your SendGrid account or account data, please create a Support request here.
Product
SendGrid
User Account Permission/Role(s) Required
Account Administrator or Teammate with Administrator privileges
Procedure
To cancel your subscription:
- Visit the SendGrid Account Details page.
- Click the Your Products tab.
- Scroll to the bottom of the page, and then click Cancel Account.
Cancellations take full effect on the first day of the next calendar month, at which point your account will be automatically downgraded to the Free package level. Please note the differences in available features based on plan.
Because it takes some time for the cancellation to take effect, we recommend that in the meantime you secure your account if you have not done so already:
- Run a virus and malware scan on all computers and servers that access Sendgrid.com.
- Change the password on your account and all your teammate accounts.
- Enable two-factor authentication for your account if you have not done so already.
- Review recent IP addresses that logged into your account via the IP Access Management page in Account Settings.
- Ensure that any content management tools, such as Apache, PHP, Perl, etc., are up to date.
- Verify that your account credentials and API keys are not publicly listed in code repositories or associated comments on sites such as GitHub or BitBucket.
Additional Information
You must be logged in to Cancel/Downgrade your account, and our Support team is unable to issue a Cancellation/Downgrade on your behalf. If you are unable to login to your account, please contact our Support team for assistance.