Forward Bounce Messages

Under Event Settings, it is possible to enable a setting to Forward Bounce Messages. As the name suggests, this allows designation of an email address to receive bounces that result from mail send on the account.  Insert the email address to which you would like to receive these bounce reports.

Forward Spam Reports

Activating Forward Spam Reports allows you to specify an email address to which spam reports are forwarded. Insert the email address to which you would like to receive spam reports. You will not be charged an email when these reports are forwarded to you.

Important note: Not all Mailbox Service Providers (e.g. Gmail, YahooMail) provide spam report data, so these forwarded messages may not include for all spam reports against your emails.  This is based on how individual Mailbox Service Providers handle their privacy policies with their inbox users and share spam report data to Email Providers such as (but not limited to) SendGrid.  Practically speaking, this means that spam reports may still impact sending and should be avoided, but the data is not shared by the Mailbox Provider to us.

Forwarding abuse is possible using this setting. The email address specified in the Forward Spam mail setting may also be used to receive emails sent to abuse@ and postmaster@ role addresses if you have authenticated your domain.

For example, if you create a valid authenticated domain with a custom return path of sub and a root domain example and have turned on Forward Spam, any emails sent to abuse@sub.example.com or postmaster@sub.example.com will be forwarded to the email address you entered in the Forward Spam mail setting.

Purge Bounces & Blocks

Allows you to set a schedule for your SendGrid account to automatically purge bounced and blocked email addresses from "suppressions > blocks" and "suppressions > bounces" lists.

Important note: this does not delete or change any contacts stored for Marketing Campaigns if this product is used.  Enabling this setting effectively only purges the suppression list and should not be used unless there is a business use-case for attempting delivery to previously bounced email addresses.  This setting should not be used as a means to force delivery attempts to a recipient or clean mail sending lists.

Here is further detail on these settings:

• Soft Bounces - The number of days soft bounces will be kept in your soft bounces suppression list. Any soft bounces older than this value will be purged (Min: 1, Max: 3650).

• Hard Bounces - The number of days hard bounces will be kept in your hard bounces suppression list. Any hard bounces older than this value will be purged (Min: 1, Max: 3650).

• Enabling this setting without specifying a numeric value will have the enabled setting be ignored.

Address Allow List

Normally sending to an email address that was permanently failed as a "bounce" or "unsubscribe"  event results in a "dropped" message attempt.  These email addresses (after a bounce or unsubscribe, for instance) get logged under "suppressions" in a SendGrid account.  To learn more about suppressions (i.e. what they are and how they work), please see here.

The Address Allow List setting can enable a specified email address or domain to be designated, which then bypasses any suppressions for that same email address or domain entirely.

For example, you own the domain “example.com” and one or more of your recipients use email@example.com addresses. By placing example.com in the Address Allow List setting, all bounces and unsubscribes (for example) logged under "suppressions" in your SendGrid account will be bypassed and sent as if under normal sending conditions.

This setting should be used with extreme caution as to not violate sending to those that marked messages as spam reports or flagging an entire domain you do not control as a bypass (e.g. "gmail.com").